PROMOTIONAL ITEMS RETURN POLICY
All sales are FINAL on any promotional items sold on BSNonline.net. Please make sure that you have read the Return Policy in detail before making any purchases on BSNonline.net.
All Planned Performance Program sales are FINAL due to special discounts, promotional gifts and priority shipping.
BSN will accept returns of merchandise purchased directly from BSN (online or phone) only when the following conditions are satisfied:
- Apparel: To be considered for reimbursement, apparel must be unworn and unwashed with all original tags and labels attached to the item.
- Accessories: To be considered for reimbursement, accessories must be unworn and unwashed with all original tags and labels attached to the item in the original packaging.
- Dietary Supplements: To be considered for reimbursement, dietary supplements must be unopened and in the original packaging.
- Electronic media (DVDs, CDs, mp3, and other downloadable files): Owing to piracy issues, electronic media cannot be returned for reimbursement.
- Printed products (books, calendars, posters, etc.): To be considered for reimbursement, all printed products and all other items must be unopened and in the original packaging.
- Other items: All other items must be unopened and in the original packaging.
All items must be received by BSN within 30 days of purchase. In all cases refunds will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the refund credit to appear on your statement.
The original packing slip is required for reimbursement. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services. For our convenience we provide you with the UPS customer service website, www.ups.com should you choose them as your carrier.
HOW TO RETURN AN ITEM
- Please put the merchandise to be returned in the box in which it was received.
- Include the original packing slip to ensure accurate processing for the item(s) being returned.
- Write "RETURN" on the top of the packing slip and specify what items are to be returned.
- Address the box to:
7800 Eastgate Blvd
Mount Juliet, TN. 37122-3139
- Ship using the carrier of your choice.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN, LESS A 15% RE-STOCKING FEE, SHIPPING AND HANDLING, AND ANY APPLICABLE TARIFFS AND TAXES.