Return Policy


All sales are FINAL on any promotional items sold on BSNonline.net. Please make sure that you have read the Return Policy in detail before making any purchases on BSNonline.net.

All Planned Performance Program sales are FINAL due to special discounts, promotional gifts and priority shipping.


BSN may accept returns of merchandise purchased directly from BSN through the Site only when all of the following conditions are satisfied:

  • The merchandise must be received by BSN within 30 days of your purchase, no returns will be accepted after this time period.
  • You must provide your Purchase Order number as received when your order was placed through the Site.
  • Apparel and Accessories: Apparel and accessories must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging
  • Dietary Supplements and other consumable products: Dietary supplements and other consumable product returns are only accepted if it was purchased through bsnonline.net or Consumer Affairs for which 75% or more of the product is unused

If you need to make a return, please call us during normal business hours (9-5 Central M-F) before sending the merchandise back. You will be asked to provide your Purchase Order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.

All reimbursements will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.

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